1. Introduction & Acceptance

These Terms and Conditions govern your use of Hungry Horse services, including but not limited to visiting our pub restaurants, using our website (www.hungryhorse.co.uk), mobile applications, booking systems, and any other services we provide.

By accessing or using any Hungry Horse services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

2. Definitions

In these Terms and Conditions, the following definitions apply:

“Hungry Horse”, “we”, “us”, “our”

Refers to Hungry Horse Ltd, its subsidiaries, affiliates, and franchisees operating under the Hungry Horse brand.

“Services”

Refers collectively to our pub restaurant services, website, booking systems, mobile applications, and any other services we provide.

“Customer”, “you”, “your”

Refers to any individual or entity using Hungry Horse services.

“Website”

Refers to www.hungryhorse.co.uk and any associated domains or subdomains.

“Venue”

Refers to any Hungry Horse pub restaurant location.

3. Use of Our Services

Hungry Horse services are provided for your personal, non-commercial use. You agree to use our services only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of our services.

Prohibited Activities Include:

• Using our services in any way that breaches any applicable local, national, or international law or regulation
• Engaging in any fraudulent activity or providing false information
• Causing damage to our venues, property, or reputation
• Harassing, abusing, or threatening our staff or other customers
• Attempting to gain unauthorized access to our systems or networks
• Using our services to transmit any viruses or malicious code

We reserve the right to refuse service, terminate accounts, or cancel bookings at our discretion, particularly if we believe customer conduct violates these terms or is harmful to other customers, our staff, or our business.

4. Website Terms

The content on our website is provided for general information only. While we endeavour to keep information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics contained on the website.

Your use of any information or materials on our website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through our website meet your specific requirements.

Website Availability

We do not guarantee that our website will be available at all times or that access will be uninterrupted. We may suspend, withdraw, or restrict access to all or any part of our website for business or operational reasons.

5. Bookings & Reservations

When making a booking at a Hungry Horse venue, you agree to the following terms:

• Bookings are subject to availability and we reserve the right to refuse any booking at our discretion
• You must provide accurate contact information when making a booking
• For group bookings (typically 8 or more people), specific terms may apply including pre-ordering requirements and cancellation policies
• We hold tables for 15 minutes beyond your booked time. After this period, we reserve the right to allocate your table to other customers
• Special requests (e.g., specific table locations, dietary requirements) will be noted but cannot be guaranteed

Cancellation Policy

If you need to cancel or amend your booking, please contact the relevant venue directly as soon as possible. For large group bookings, specific cancellation terms will be communicated at the time of booking and may include cancellation charges.

6. Food & Drink Orders

All food and drink orders are subject to availability. Menu items, prices, and promotions may vary by location and are subject to change without notice.

Order Accuracy

It is your responsibility to check your order at the time of service and notify staff immediately of any discrepancies. Once payment has been processed, changes to orders may not be possible.

Service Times

Food service times vary by location and day. Please check with your local Hungry Horse for specific serving times. Last orders will be taken at the discretion of the management.

7. Payment Terms

Payment for food, drinks, and services is due at the time of order or before leaving the venue, unless otherwise agreed in writing. We accept most major credit/debit cards and cash.

Pricing

All prices are in GBP (£) and include VAT at the applicable rate. Prices are subject to change without notice. While we make every effort to ensure prices displayed are accurate, errors may occasionally occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

Service Charges

A discretionary service charge may be added to bills for large groups (typically 8 or more people). This will be clearly indicated on your bill and is at your discretion to pay.

8. Promotions & Offers

From time to time, we may run promotions, special offers, or discounts. These are subject to specific terms and conditions which will be made available at the time of the promotion. General terms for promotions include:

• Promotions cannot be used in conjunction with any other offer unless explicitly stated
• We reserve the right to modify or withdraw promotions at any time without prior notice
• Promotions are subject to availability and may be limited to specific times, dates, or locations
• Vouchers or promotional codes must be presented at the time of ordering/payment
• Promotional items may have specific age restrictions (e.g., alcohol promotions)

For full terms and conditions of any specific promotion, please refer to the promotional materials or ask a member of staff.

9. Intellectual Property

All intellectual property rights in our services, including the Hungry Horse name, logo, website content, menus, and marketing materials, are owned by or licensed to Hungry Horse Ltd. These works are protected by copyright laws and treaties around the world.

You may print or download extracts from our website for your personal reference, but you must not modify any materials or use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged. You must not use any part of our intellectual property for commercial purposes without obtaining a license to do so from us.

10. Privacy & Data Protection

We are committed to protecting your privacy. Our use of your personal information is governed by our Privacy Policy, which forms part of these Terms and Conditions. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

By using our services, you consent to such processing and you warrant that all data provided by you is accurate.

11. Limitation of Liability

To the fullest extent permitted by law, Hungry Horse Ltd excludes all representations, warranties, and conditions relating to our services and the use of our services (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose, and/or the use of reasonable care and skill).

Our Liability to You

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

We will not be liable for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time you started using our services.

We shall not be liable for any indirect, special, or consequential loss or damage, including but not limited to loss of profit, loss of business, or depletion of goodwill.

12. Customer Conduct

We operate a strict policy to ensure all customers and staff can enjoy our venues in a safe and pleasant environment. We reserve the right to refuse service or ask customers to leave if their behavior is deemed unacceptable, including but not limited to:

• Violent, aggressive, or abusive behavior toward staff or other customers
• Excessive intoxication
• Use of illegal substances on our premises
• Damage to our property or the property of other customers
• Any form of harassment or discrimination
• Failure to comply with reasonable requests from our staff

We operate in accordance with the Licensing Act 2003 and reserve the right to refuse service of alcohol to anyone who appears to be under the age of 25 without acceptable proof of age, or to anyone who appears to be intoxicated.

13. Children & Minors

Children are welcome at Hungry Horse venues until 9:00 PM, subject to individual venue licensing conditions. Children must be supervised by a responsible adult at all times.

Proof of Age

We operate a Challenge 25 policy. If you appear to be under 25, you will be asked for proof of age when purchasing alcohol. Acceptable forms of ID include a passport, driving license, or PASS accredited proof of age card.

We reserve the right to refuse service to anyone who cannot provide acceptable proof of age when requested.

14. Allergen Information

While we take great care to provide accurate allergen information, we cannot guarantee that any of our dishes are completely free from allergens due to the nature of our kitchen environments and supply chains.

It is your responsibility to inform our staff of any allergies or dietary requirements when ordering. Our staff can provide allergen information for our menu items, but customers with severe allergies should exercise caution as cross-contamination may occur in our kitchens.

For detailed allergen information, please speak to a member of our team or consult the allergen guide available in our venues or on our website.

15. Changes to Terms

We may revise these Terms and Conditions at any time by amending this page. Please check this page regularly to take notice of any changes we make, as they are binding on you.

Your continued use of our services following the posting of changes constitutes your acceptance of those changes. If you do not agree to the changes, you must discontinue using our services.

The date at the top of this page indicates when these terms were last updated.

16. Governing Law

These Terms and Conditions, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction over any disputes arising from or relating to these terms or your use of our services.

If any provision of these terms is found to be invalid or unenforceable by a court, the remaining provisions will remain in full force and effect.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Complaints should be directed to the manager of the relevant venue in the first instance. If your complaint is not resolved satisfactorily, you may contact our customer relations team via the email above.